Over the last 20 years, Phoenix Security has worked with the hotel industry’s biggest names, to provide and manage security.
From the Hilton, Melia, Indigo, Copthorne, Motel One Hotels, to the Holiday Inn brands along with small independent hotels, we’ve provided security and fire wardens all across the UK, providing the highest standard security on their behalf.
We understand that hotel security is an extension of the overall customer service experience offered to guests, which is why all of our staff are trained in Customer Service NVQ Level 2 and are given additional training such as fire safety checks, vulnerable persons training along with counter terrorism ACT training.
Our team prides itself on communication skills, being proactive, respectful and able to resolve any situations in a calm, professional manner, doing so whilst appearing smart and presentable at all times.
Here at Phoenix Security, we have a pool of reliable and fully trained personnel who work to operate as an integral part of your front and back house team, and are equipped to deal with reception security needs, key management, guest safety and theft prevention.