Door Supervision

‘Calm’, ‘professional’ and ‘efficient’ are the key words always mentioned in our feedback when discussing our diverse door supervision team here at Phoenix Security.

As one of the UK leading providers of Door Supervisors, our staff are committed to preventing crime and disorder whilst ensuring the safety of staff, customers and members of the public at all times.

All of our Door Supervisors undergo our strict vetting procedure which meets British standards BS7858, ensuring only screened personnel will be deployed to a clients venue.

Phoenix Security management team conduct regular venue visits and carry out audits which comply with ISO9001:2008 and SIA Approved Contractor Scheme standards to ensure the client receives the highest of service possible.  

Our Door Supervisor teams are trained to act as a professional extension of your organisation, providing a high level of customer service whilst attending to their duties.

All our staff wear a smart uniform however clients can specify a bespoke uniform to suit there venues needs.   

We are a proud equal opportunities employer, which means that we can happily provide staff for all different types of occasions, working with your team to provide a tailored service which suits your venue and blends in seamlessly with the overall experience for guests.

In addition to this, our door supervisors can be issued with body worn cameras to capture incidents and to support police in the detection of crime and disorder.

Phoenix Security provide additional training for all our staff especially vulnerability training, drug awareness, powers of arrest, CSE (child sex exploitation) and Challenge 21/25. 

Your business is in safe hands with Phoenix Security....    

With over 20 years of experience and working with some of the biggest operators in the night time economy and If you want the best protection for your customers, staff & venue, Phoenix Security can help you solve your problems. Contact us now and find out why businesses throughout the UK are turning to the UK’s security experts.

What we do

  • Door supervision
  • Challenge 21-25 checks
  • Vulnerable persons training
  • Drug awareness training  
  • Controlled queue management systems
  • Weapon/drug searches on entry
  • Regular audits and venue visits by our management teams
  • Monitor and ensure the safety of guests and staff
  • Diffuse any potentially harmful situations
  • Crowd monitoring both inside and outside of your venue

How we do it

We prefer to visit your venue so that we can complete a site survey and define the exact service you require. From there, we’ll be able to advise you on how many of our security team will be needed to provide optimum security and will conduct a risk assessment so that an efficient operational plan can be put into place.



  • Our relationship with Phoenix began a few years ago when they provided protection for Dame Kelly Holmes as she started the BUPA Great North Run: since then they have taken on the security management of the 1300 capacity guest hospitality village at the finish and in 2009 took on a section of the race route, providing course management stewards. We have been impressed with the management systems they have in place, their approach to training and the overall service we have enjoyed.

    Our relationship with Phoenix began a few years ago when they provided protection for Dame Kelly Holmes as she started the BUPA Great North Run: since then they have taken on the security management of the 1300 capacity guest hospitality village at the finish and in 2009 took on a section of the...

    Charlie Mussett, Finish Director

    BUPA Great North Run

  • True North have worked with Phoenix for door security and alarm monitoring for almost two years and during that time we’ve been impressed with the professionalism and flexibility of the management and door supervisors. We need our door staff to be the first part of the customer service experience which Phoenix management and door teams really understand. During the uncertainty of the last 12 months we’ve been able to rely on Phoenix to supply us with great door staff, often at short notice. None of the problems that have arisen have been too much and there’s always a positive approach from the company to every obstacle.

    True North have worked with Phoenix for door security and alarm monitoring for almost two years and during that time we’ve been impressed with the professionalism and flexibility of the management and door supervisors. We need our door staff to be the first part of the customer service experience...

    Mr John Hamilton Operations Manager

    True North

  • Peterlee Town Council have worked with Phoenix Security now for over four years. They provide support for our under 18 youth events and play an important part in making sure they run smoothly and without any problems. I could highly recommend them to you for youth events, the staff are always friendly and have an excellent rapport with the young people which I personally think is extremely important to a successful event.

    Peterlee Town Council have worked with Phoenix Security now for over four years. They provide support for our under 18 youth events and play an important part in making sure they run smoothly and without any problems. I could highly recommend them to you for youth events, the staff are always...

    Kay Tweddle, Deputy Town Clerk

    Peterlee Town Council

  • At Jury’s Inn Newcastle, our primary goal is to provide an outstanding guests experience in comfortable surroundings. Phoenix Security provides exemplary customer service that mirrors our own high standards. We selected Phoenix Security as a Preferred Vendor based upon the company’s commitment to service, quality and fair pricing as well as the integrity of the company’s management team. I have found Phoenix Security to be a very customer focused company, both in their dealings with us and our third party customers. The front line staff are proactive, well presented and very helpful. We have a very proactive partnership approach with Phoenix Security with regular two-way feedback.

    At Jury’s Inn Newcastle, our primary goal is to provide an outstanding guests experience in comfortable surroundings. Phoenix Security provides exemplary customer service that mirrors our own high standards. We selected Phoenix Security as a Preferred Vendor based upon the company’s commitment to...

    Mark Fox, Deputy Head of Security

    Northumberland Estates, Alnwick Castle

  • Since taking over the store, Phoenix have been a big part of the increase in popularity of the store, and our door personnel have been an essential part of our team in terms of serving and looking after our customers effectively. I have no doubt that without them I would not have been granted a 24/7 license so I have a lot to thank them for. William and his team are extremely professional, communicate effectively with me and react quickly to issues that may give cause to increasing/decreasing security in the store. They also work well with my managers and crew and are a comforting sight when they come on shift.

    Since taking over the store, Phoenix have been a big part of the increase in popularity of the store, and our door personnel have been an essential part of our team in terms of serving and looking after our customers effectively. I have no doubt that without them I would not have been granted a...

    John Kiely, New Franchisee

    McDonald’s Cross Cheaping, Coventry

  • I would highly recommend Phoenix security to any venue in need of security services, no matter how big or small the job, they go above and beyond with any task asked of them. I have a very strong working relationship with Peter, the Phoenix area Manager, I work with Ellie and Joel week in, week out who do a superb job and are phenomenal not only being guards but also delivering customer service alongside myself and my team. The security teams supplied by Phoenix provide excellent security with a friendly and professional attitude for both traffic management and door security. I am able to book guards at short notice and shift pattern changes without any hassle, my needs for the business are always met. Myself and my staff feel very safe working alongside the Phoenix team.

    I would highly recommend Phoenix security to any venue in need of security services, no matter how big or small the job, they go above and beyond with any task asked of them. I have a very strong working relationship with Peter, the Phoenix area Manager, I work with Ellie and Joel week in, week out...

    Katie

    Business Manager, Hengrove McDonald’s

  • As a hotelier new to the North East I spent time researching the right security company to use. Everyone without exception recommended Phoenix security. Not only the company but the personal attention Steve Howe, the MD gives to his customers. For me having access to the man responsible for driving the business is key to swift action if required. Since opening my hotel in June 2012 Phoenix have provided door supervisors three nights a week. They selected the appropriate personnel that represents the core values of my business. Phoenix provide documentation and the right training so you know the staff that phoenix employ have had the relevant legal training. On occasions I have required additional door staff and this was done within minutes. Recently my hotel was the subject of an animal rights protest and I required security support immediately, not only did I get it but it was handled professionally and in a manner that didn’t affect my guests.

    Since leaving Newcastle I've taken Phoenix security with me, Birmingham The Cube, Manchester Innside Hotel then recently to London where they've been a great support during the Covid pandemic. 

    As a hotelier new to the North East I spent time researching the right security company to use. Everyone without exception recommended Phoenix security. Not only the company but the personal attention Steve Howe, the MD gives to his customers. For me having access to the man responsible for driving...

    Adam Munday, Hotel General Manager

    Melia Hotels - White House - Kensington - Indigo Birmingham & Newcastle and Marco Pierre White Steakhouse Bar and Grill

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